Default email for invoicing

Question

Hi all,

Hoping someone might be able to help me figure out why we are getting an error message saying we're using invalid email variables when saving our email invoicing template. I have been over and over the options within the "learn more" section and I still can't figure it out for the life of me.

What we're trying to save is attached, along with the error message.

Getting very tedious typing it manually each time.

Error message.JPG

Default Email Template.JPG

Doreen_P · Answer

Hi @APTNZ,

When updating your default email messages, the best way to go about it is to copy and paste the email variables from this link. Once you've got that copied, head into your Sales Settings, delete the existing template, and paste the new one in. Just a quick heads up— make sure not to change or edit anything inside the brackets. These are placeholders that pull through info automatically, so they'll do the work for you. If the same error message comes up, you can reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen

APTNZ · Answer

Hi there. I am STILL waiting for someone to contact me regarding this issue. Can you please reach out to me ASAP.

APTNZ · Answer

Yes @Shella_A - we continue to have the same issue.

Kind regards,

Emma