Super payments from bank twice

JMaher

Hi all. I'm not sure what I've done wrong; whether I've set things up incorrectly or what, but whenever I process a superannuation payment I end up with 2 entries in my Bank Register: on with a "PS" designation, and one with an "EFT" designation. Both are withdrawals, so my reconciliations are always out. What have I done wrong? How do I do it right?

Genreve_S

Hi @JMaher, 

 

Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your difficulties reconciling your accounts. Generally, duplicates in super payments in the reconcile screen are caused by allocating the bank feeds connected to the transaction instead of matching them to existing super transactions. I recommend checking if one of the transactions is connected to the bank feed and the other to the super transaction, as this will confirm if this is in fact the reason for the duplicate. 

 

If this does not answer your question, please send us screenshots of the two super payments recorded, bank feed window showing the payments, and the pay run for the super payment. 

 

Let us know if you require any further assistance with this. 

 

Thanks,
Genreve