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Un-allocating a transaction

Conan99

I'm having problems cancelling the current allocation of a bank transaction which should be matched to an invoice.
It was manually allocated incorrectly, and now I wish to correct this allocation.

When I use the 'unallocate' option or even the 'unmatch' option for the individual transaction it 'appears' to work and the bank transaction shows a different status.

HOWEVER, when I try to match the transaction to an invoice, (which also seems to work) it reverts to the original status of the incorrect allocation again. (As if I have not corrected it).
Therefore my invoice remains 'overdue' because some flag is not being reset.

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Accepted answers

Conan99

I went to produce a video of the problem and the previous problem had cleared.
Which I'm afraid is good for me (I can ignore it and move on), but not particularly useful for troubleshooting what the issue was.

If it happens again, which was a rare entry error, I'll reopen the can of worms, but for now, my issue has cleared with no action from myself, except waiting a few days.

Many thanks for the follow up.

All comments

Biospawn

Thankyou Waratah, this was driving me crazy and I'm so glad you added your fix to this old thread. Legend.

Veronika

Thank you Waratah for this post. You are complete correct and saved me quite a bit of time going around in circles. I tried unmatching multiple times but the system kept going back to the original allocation. I then found the spend money transaction and deleted that which solved the issue. What a silly system.

Waratah

I know this is an old post but for the help of others I can give the correct solution in case it happens to others. The MYOB support suggestion is incorrect because, that procedure only applies to auto allocated matching of categories. It is totally useless and does not apply to this issue where @Conan99 clearly states that on this occasion he manually allocated the transaction category incorrectly!

In this case there is no obvious means to set the transactions category back to unassigned. Attempting to erase the current entry in the Match or Categorise field simple re-enters the incorrect category or the first item in ones category list. In my case that is 6-1000 accounting fees. This is infuriating and really the path to fix it should be much clearer.

The Fix:

To remove a category that has manually been assigned incorrectly to a transaction, you need to delete the corresponding Spend Money transaction that MYOB created when a transaction is manually categorised. This does not delete the corresponding Bank transaction. So don't worry the bank feed item will still be there. Banking > Find Transaction. In the list look for and click on the four digit Spend Money Transaction number corresponding to the offending transaction. Once the Spend Money transaction opens, hit the delete button and acknowledge the "This can't be undone, or recovered later." delete warning. Then go back to Banking > Bank Transactions and you will see the transaction is reset back and is now uncategorised with "Allocate Me" in the Match or categorise column again. Then just allocated the transaction to the correct category as you normally would. Voila.

Celia_B

Hi @conan99,

We hope this message finds you well. We just want to check back with you regarding your concern about your unallocating transactions on your bank feeds. If you still need further assistance with this, please provide a screenshot of your bank transaction. If you have other questions or concerns, please do not hesitate to contact us again. We are more than happy to help.

Kind Regards,

Cel

Conan99

Sorry, my accounting speak is not great, so when I say "I'm trying to match the transaction to an invoice", I actually mean the payment of an invoice (a recorded bank payment that matches the invoice)

Conan99

Thank you for your reply.

In answer to your question, normally, my transactions will come up with a suggested match to an invoice.
However instead, in the dropdown where you can 'match transaction' or 'allocate' manually, this transaction was manually allocated as '100% Fee income'.
When reviewing my invoices, I noted that this invoice was overdue because it hadn't been matched correctly to the bank transaction.

So, my REAL problem is, no matter how hard I try to unmatch, or un-allocate this transaction and match it to the original invoice, it comes back up as 'Fee Income' rather than 'matched to Customer payment x'
Its like it can't seem to forget. I tried leaving it 'unallocated' for a night to see if it was a slow update process or something, but tried again and as soon as I match the transaction to a customer payment, it updates with 'Fee income' again.

Does that make sense?

Celia_B

Hi @conan99.

Thank you for your post.

I understand that you are having difficulties due to the cancellation of your current allocation in your bank transaction. May I know how you unallocated the transaction? In this matter, you can unallocate transactions, if necessary, from MYOB Business.

To unallocate a transaction:

On Bank Transaction page (Banking >> Bank Transaction) click the dropdown arrow for the transaction to be allocated.
Click Unmatch
Click Unmatch again in the message that appears. The spend money or receive money transaction that was automatically created is now deleted and you can now allocate the bank transaction again.

For more information, you can check out this Help Article: Allocating bank transactions.

If you still need further assistance with this or if you have other questions or concerns, please do not hesitate to contact us again. We are happy to help.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel