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Employees corrupt card file

Katy2

I have 2 employees, who's cards I cannot open - please can someone run the required script over to fix?

Thanks

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Accepted answers

Doreen_P

Hi, @Katy2

Thanks for your post.

We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

All comments

Doreen_P

Hey @carlacheshire1,

I've run a fix over your file to help sort out the corrupted employee cards. If they start acting up again, just swing by Live Chat via our virtual assistant, MOCA, and the team can give things another once-over.

Cheers,

Doreen

carlacheshire1

I also have multiple corrupt employee files, could someone please help with this

Thanks

Carla

Genreve_S

Hi @Richie8,

I ran the same fixes that others used on the file connected to your email address. You should now be able to access all your employee cards. If you encounter the same issue again, you can create a support ticket from the My Account window or use MOCA to connect with the live chat team.

Feel free to create a new thread if you need any other help.

Thanks,

Genreve

Richie8

Hi there

I got similar issue on one of the employee card which I cannot open it.

Are you able to run the script to fix it? Thanks.

Kind regards

Richard

Katy2

All sorted - thank you

Doreen_P

Hi, @Katy2

Thanks for your post.

We were able to run a fix script on your company file. Kindly log out and then log back in. Once done, please try to access the employee card file again. Please let us know how it goes.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen