AccountRight 2023.11.1.6 Error information: Unknown (0)

Question

Morning,

Unable to process payroll via desktop AccountRight. Error below continues to pop up. Seem to be able to use all other services.

AccountRight Application Error Report

=====================================

Application Version: 2023.11.1.6

Application File Version: 2023.11.1.7

Incident Id: 6119835f-28df-49db-a70a-8ecbdc3b56f9

Time: Wednesday, 17 January 2024 11:11:14 AM

Code:

Unknown (0)

Message:

(Unknown): ShowUIView(PayrollProcessARLive,...,...)

Stack Trace

----------------------------------------

1 : MYOB.Huxley.API.HuxleyApplicationException

Doreen_P · Accepted Answer

Hi, @NyomiDundee

Thanks for your post, and welcome to the MYOB Community Forum.

The error message you received generally happens when the company file has had a serial number removal swap. Because the company file had STP on the previous serial number, the payroll function will not work until STP is set up again on the new serial number. To correct the situation, you may need to re-sign up for STP before creating any pay runs. The error will continue to show up if re-signing up for STP is not done. For more information about STP, kindly check out the Help Article: Setting up Single Touch Payroll reporting.

Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen