ERROR - when trying to save invoice

Question

Hi we have just got Myob and i am trying to do my first invoice but getting a error message.

An unrecognised error occurred- SaleEventLine_InvalidLocationCanSell ???

Can any one please HELP

Celia_B · Answer

Hi @LADP,

We hope this message finds you well. We just want to check back with you regarding your concern. If you still need further assistance or if you have questions or concerns, please contact us again or create a new post. We are happy to help.

Kind Regards,

Cel

Celia_B · Answer

Hi @LADP,

Thank you for  your post. Please allow me to extend you a warm welcome to the Community Forum. I hope you find plenty of information in this forum.

We want to thank @Mike_James, one of our ultimate partner here in MYOB for sharing insights. You can follow as what @Mike_James advice. If the issue persists, you can send us a screenshot of the error log, this is to pinpoint the root cause of the problem.

To open a console:

* Select chrome menu (3 vertical dots) and choose More tools >> Developer tools
* Right click on the Chrome window and choose inspect
* Using the shortcut keys CTRL + Shift + I (inspect)

Once in the developer tools window:

* Choose the Console tab to view the logs being produced. 
* Right click and choose Clear Console. 
* Please repeat the action that causes the error/issue. Any errors within the logs will be recorded in red error text
* Save the error log by right clicking on the Console Tab and choose Save As, to save the entire log to a .txt file and attach it to this thread.

Kind Regards,

Cel

Mike_James · Answer

Hi @LADP , welcome to the forum. Are you using multiple locations? Even if you are not, open the locations list (List on menu bar, then Locations), and open each location and check whether the last option is ticked ("Items cannot be sold or shipped from this location"). It needs to be unticked to allow sales.

Let us know the result.