Super authorisation payments - not receiving SMS code via mobile

KevinFe2

Hello

This has been operating well to date, but as of today, not working. I've not changed email or mobile numbers and the details recrded are correct for both. I have retired several times, but no success. There are no fault codes or alerts displayed, nothing. Just no SMS code to finalise authorisation of payments 

 

Help is appreciated. Thank you, Kevin 

Doreen_P

Hi, @KevinFe2

 

Thanks for your post.

 

Thank you for updating us on the situation. We sincerely apologise for the inconvenience you experienced with the delayed delivery of SMS codes for over 40 minutes. We're glad to hear that you have now received the code and that your access has been restored.

 

If you encounter any further issues or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your patience and understanding.

 

Best regards,

Doreen