Unable to update salary of employee

Question

Unable to update salary of employee - see attached screenshot

Doreen_P · Answer

Hi, @CarolynH14

We were able to raise this concern with the relevant team. They will fix the issue and reach out to you once it is fixed. A case number has been created for you: 01582193. If you encounter any issues, please don't hesitate to create a post again. We are happy to assist you!

Best regards,

Doreen

CarolynH14 · Answer

I have checked my user access and cleared the browser cache, it is still not working

Screenshot 2024-01-30 142830.png

Doreen_P · Answer

Hi, @CarolynH14

Thank you for sending the requested screenshot.

Kindly check your user access to see if payroll is ticked. To do this, select your business name > Users and then select your name. If payroll is ticked, kindly clear your browser cache or try using different browser.

Please let us know how it goes on your end.

Best regards,

Doreen