Reconciliation Error - Three transactions missing

Wakkaman

Hi there.

 

i have just gone to reconcile my acounts and noticed thaty there are three transactions that are missing from my bank feed.

 

Can somone please contact me to help solve this problem?

 

Thanks.

Tim.

 

 

Genreve_S

Hi @Wakkaman,

 

Thanks for posting your concern in the forum.

 

I understand how important reconciling is for a business, I'm sorry to hear about your difficulties with this. Generally, the transactions from the reconcile accounts window reappear if there was a previous future date reconciliation. Please follow these instructions to refresh the reconcile accounts screen.

1. Open the Reconcile Accounts screen. (Banking > Reconcile Accounts)
2. Choose the bank account in question.
3. Input the statement date 30/12/9998.
4. Mark all transactions checked.
5. Copy the calculated closing balance to the closing bank statement balance box. 
6. Click reconcile.
7. Undo reconciliation.

After following these steps, you can try to reconcile your accounts as normal. 

 

Let us know if you require further assistance.

 

Thanks,

Genreve