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Read only

ces108102CES

Please I have been set as read only. Very frustrating as according to my account I am paid up.

Serial no. *************

Thanks Des

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Earl_HD

Hi @ces108102CES,

Thank you for your post. Upon review, your account has been successfully activated and is now operating smoothly.

Feel free to post again, we're happy to help!
Regards,
Earl

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Doreen_P

Hi there @michaelpeart,

Setting up another user with admin access is a great first step. I've also checked your account, and your subscription is still active. Since your file is still showing as read-only despite this, it's best to get in touch with our support team directly on Live Chat via our virtual assistant, MOCA, for more help.

Cheers,

Doreen

michaelpeart

Hi I am having the same problem - I have updated credit card payment - created another USER under a new email and given admin rights and am still getting "Read Only" help please :-)

Earl_HD

Hi @ces108102CES,

Thank you for your post. Upon review, your account has been successfully activated and is now operating smoothly.

Feel free to post again, we're happy to help!
Regards,
Earl