Payroll Recording Error need fixed ASAP

Question

I am trying to 'record' a pay run, but keep getting the following error:

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 55f4adaf-842a-428d-a44c-7ea0aaea32e4. I am running MYOB on Safari, have cleared cache and restarted with same error coming up.  I am in a rush to get payroll set up before heading away for the week and need to sort this ASAP, can anyone help?  Very frustrating as this is just another in a long line of MYOB Essentials post 'Upgrade' issues :(

Shella_A · Answer

Hi @HummEng,

I hope this message finds you well today. We have recently asked for updates if you're still encountering errors when recording pay runs to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again, and one of our moderators will attend to it.

Kind regards,

Shella

Shella_A · Answer

Hi @HummEng,

I hope this message finds you well today. I just wanted to follow up to see if you're still encountering errors when recording the pay run. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

Shella_A · Answer

Hi @HummEng,

Thanks for your post.

Apologies for the late reply. We're sorry to know that you're having difficulties recording your pay. This error may occur when there is an issue with calculated leave items rounding incorrectly in the backend. This may also be caused by an incorrect default linked account for payroll. We recommend checking Accounting > Manage Linked Accounts > Payroll. Please refer to the sample photo below:

If this is blank, then it will cause the issue. Please set the default account as appropriate. Do let me know if you're still getting the error message after this.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella