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employee missing

rick1

I went ot pay the wages and one of the emplyees was missing .

After much searching i could not find her but found that her details had gone under another emplyees card that had duplicated itself.

So i have two employees now with the same name and card detaiuls

The only thing that is different is the amount they got paid .

Both amounts are correct .

One for the old emplyee and one for the current emplyee.

Does anyone know how this happens ? I have been using Myob payroll for 15 years now and never had an issue like this .

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rick1

Hi Sheila,

None of the above happened .

It seems like the missing employees details including bank details were repilicated to another employee.

The only thing that had not changed was the wages paid and entitlements .

We manually cahnged the details back and it all seems to work now.

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rick1

Hi Sheila,

None of the above happened .

It seems like the missing employees details including bank details were repilicated to another employee.

The only thing that had not changed was the wages paid and entitlements .

We manually cahnged the details back and it all seems to work now.

Shella_A

Hi @rick1,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of useful information.

We're sorry to know that your employee card file is duplicated. We appreciate your patience with this matter. We have seen a few cases where an employee appears in the payroll reporting center but will not appear in the company file, almost like a "ghost employee." This is typically caused by either the user entering a pay, reporting that pay, and then restoring a backup prior to that pay being entered, or they have entered the pay, reported that pay, deleted the pay, and the employee's card.

In your case, may we ask if this employee has changed their employment status, such as from casual to full-time, or is returning to work for your company after having left previously? If there are transactions, the system will not allow you to delete the record of the duplicate one.

We're looking forward to your response.

Kind regards,

Shella