Emailing Payslips to Hotmail Email Address

Question

Hi, we are unable to send payslips to one of our employees who has a hotmail email address?

Genreve_S · Answer

Hi @Snely,

Since you've already ensured that the MYOB emails haven't been blocked and the issue is still persisting, I believe it's best to reach out to support to have your employee's email address checked. You can do this by creating a support ticket from the MyAccount window or via live chat through MOCA.

Thanks,
Genreve

Snely · Answer

Hi

one of my employees is not receiving her paysllips and we found this blog.  She has added myob to her permissions so she knows they are not blocked coming from myob.

We have tried both her hotmail and outlook address numerous times and she is still receiving nothing.

Can you help.

Thanks

Sue

0417 975 556

Princess_R · Answer

Hi @TammyHyatt,

Thank you for your post.

When emails are rejected, it's often because of permissions set on the receiver's end. If emails are successfully being sent to other employees, it might be beneficial for the employee experiencing this issue to add AccountRight@apps.myob.com to their contacts or safe list, as well as your email address. It's possible that rules have been implemented that block emails originating from MYOB.

However, if this is not the case, please don't hesitate to let me know so I can further check if the employee's email address is blacklisted on our end.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess