How do I delete old electronic payments to start paying wages straingt from MYOB?

Question

I am trying to pay wages straight from MYOB.

I changed all payroll to pay "electronic" and entered bank details.

When I click on "prepare electronic payments", it shows quiet a few payments dating back to 2018.

I tried to reverse or deleting a electronic payment but it will just close the window and nothing would happen.

What do I need to do to start paying wages straight from MYOB?

Genreve_S · Answer

Hi @trsushiroll,

Hope this message finds you in good spirits. Just wanted to let you know that since we haven't heard back from you regarding your issue, we're going to close this case for now.

Should you need further help, feel free to start a new thread anytime.

Thanks,
Genreve

Genreve_S · Answer

Hi @trsushiroll,

Just checking in on your query about electronic payments in your application. If you need further assistance or if there's more information you could share, it would be greatly appreciated.

Thanks,
Genreve

Genreve_S · Answer

Hi @trsushiroll,

Thank you for bringing your concern to our attention.

I understand that you're having some trouble with creating electronic payments. I'm sorry to hear about this. Currently, we can't pinpoint the exact cause of the issue with the information we have. To help us understand better, could you please attach a diagnostic log in your next message?

Here's how you can retrieve the diagnostic log:

* Open the Run program on your computer.
* Type %localappdata% and click okay.
* Follow the folder path MYOB > AccountRight > Current > Diagnostics.
* Find and attach the most recent file named Huxley.Application_xxxx.x.xx.xxxx.log to your next message.

Once we send the diagnostic of your AccountRight, we'll be able to assist you further.

Thanks,
Genreve