Activity not reflecting that emails have been sent MYOB Essentials

Question

All of these invoices have been sent, but the 'Emailed' text is not showing in the Activity column??

Also, I (and everyone I imagine...) need to be able to see if we have attachments on the invoices now it is a feature! A little paperclip like in the bank transactions in the Activity column would be very helpful so I know if I have attached the matching Purchase Order from the customer!!

Thanks

Shella_A · Answer

Hi @wws2671,

I hope this message finds you well today. We have recently asked for updates to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We're always happy to assist you further.

Kind regards,

Shella

Shella_A · Answer

Hi @wws2671,

I hope this message finds you well today. I just wanted to follow up if you’re still in need of assistance with your activity statement. We appreciate your patience and understanding in this matter. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Kind regards,

Shella

Shella_A · Answer

Hi @wws2671,

Thanks for the response.

I understand that the emailed status is still not showing, despite the invoice email being sent already. I appreciate your patience in this matter. We recommend performing the following steps, provided below:

* Gather details: email used, browser used, and when it started happening.
* Click on business name—sales settings—go to sales template—create a new template name after any template, then set it as the default.
* On sales settings, go to email defaults, check the reply to email address, check the email, and make sure there are no extra spaces or extra characters. Remove and read the email, then save.
* Go to sales --- invoice. Pull up the invoice. Save and duplicate the invoice.
* On the duplicated invoice number, edit or put TEST on the customer PO number, and then save.
* Click email invoice, change the email to the customer email since it is just a trial, then cc email to your email as well, then send.
* Refresh the screen and wait 3-5 minutes. Then, under Activity History, it should now reflect the status email. Check the email of the customer to see if they received it.

This will get us the "emailed" status showing on the Activity Statement.

Let me know how it goes.

Kind regards,

Shella