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BPAY transaction fees

mscheurer

and yet another client who can't read paid via BPAY...

Does anyone know where the fees we are being charged are listed per transaction?

Again, it would be great if we could turn BPAY off but I'm not holding my breath on this.

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LCrowhurst

do we have an answer on where we can find the ebay fee in MYOB? seeing as your charging us for it we should be able to find where in MYOB the fee is as we have to apply it to an account....so where is it?

and how come were still being charged fees at the end of the month? thought MYOB was taking the fees as we were being paid?

Mike_MYOB

Hi @mscheurer - apologies, I misunderstood and thought that you were talking about the fees instead of a breakdown of the fees per transaction.

You can find these under the reports within MYOB Business
If you go to Reporting > Reports > Online Invoice Payments
You then have 2 options:
Transaction details and Transaction statements

@LCrowhurst I can confirm that our developers are working on a solution. But I equally understand that we have been saying this for some time now and that is frustrating.

Kind regards, Mike

LCrowhurst

@mscheurer wrote:
and yet another dickhead client who can't read paid via BPAY...

Does anyone know where the fees we are being charged are listed per transaction?

Again, it would be great if we could turn BPAY off but I'm not holding my breath on this.

today we also had a client who paid with the Bpay option:manfrustrated: despite it saying on the invoiuce please do not pay using Bpay...when is this going to be fixed...and where do I find the fee...

Screenshot 2024-03-20 at 11.18.40 am.png

please MYOB fix this issue. allow us to charge them the Bpay Surcharge...:manfrustrated:

Think1

I agree! It's getting beyond a joke - time to complain to feedback@myob.com and ACCC.

mscheurer

Not even able to find the rates for BPAY anywhere, pretty sure it's not legal to leave your customers guessing about the money you are taking out of their accounts.

Seeing I'm not getting any answers either here or from tech support I might just contact an Ombudsman and see what they think about this business practice.

On the other hand, only 4 month to go until I can leave this **bleep**show behind and go to Xero. MYOB sure aren't trying anything to keep me here.