Wrong Invoice attached to the email I have sent to my client

Question

In two instances I had the wrong invoice form another company attaching itself to my email to my client.

I am ot sure how this happens but can this be looked at as its

A) privacy breach

B)  unprofessional on my part

C) unprofessional on MYOB part

Thanks in advance....

Anyone else in the same boat??

Earl_HD · Answer

Hi @OliviaS,

Thank you so much for your detailed post.

I apologize for the delayed response. If you notice any discrepancies in your invoices, such as incorrect amounts or customer contact information, we recommend reviewing both the invoice and your company information to ensure the accuracy of the details.

If the information is indeed accurate, we kindly ask you to contact our phone-based teams promptly for further investigation. Please ensure you have the following information ready before placing your call:

* The serial number of the product (located in Setup >> Company Information)
* A copy of the invoice that was sent
* A screenshot of the transaction from within your AccountRight software
* Details about when the email was sent and the recipient(s) of that email

Providing this information will enable our frontline teams to conduct a comprehensive investigation of the email records in collaboration with our backend teams, helping to determine the cause of the issue.

Feel free to post again, we're happy to help!
Regards,
Earl