MYOB File stuck in backipng up process

Question

Hi MYOB Team,

What is the issue at your end as my other client file is now stuck in backing up process.

Please resolve this ASAP as you have taken few days to resolve the other client's same issue.

Thanks

RNI

Isaiah_C · Answer

Hi @RNI,

Thank you for your patience. I'll be closing this thread now. If you still have any concerns, please feel free to post in our Community Forum.

Please let me know if you need further help.

Kind regards,

Sai

Hannah_V · Answer

Hi, @RNI. We know how important it is to access your file and thank you for getting back to us.

We checked the previous note on your account using your email address for us to proceed in reactivating your file and getting it back to normal. We want to make sure that we are looking at the correct account, therefore, we have sent you a private message requesting for the following:
1. Serial number
2. Company name/ID  
3. Email Address and Full name.

Once we received this necessary information, we can guarantee you that your file will be reactivated quickly.

Thank you for your cooperation.

Best regards,
Hannah

RNI · Answer

Hi Hannah,

Please see all the details and the screenshots sent via email as requested but looks like no action has been taken yet.

Pays must be processed by tonight 8pm Adelaide Time otherwise it will not be compliant.

Please fix the issue ASAP.

Regards

RNI