MYOB Super Payment not reconciling

Question

I made three super payments in December to three different super accounts via MYOB Super. Two have matched and reconciled in Banking. The third will not. The $ are the same. Can anyone advise why 1 of them would not match to the "Payment" like the others did? Photos attached. Thanks, Jackie

MYOB Super completed payment.PNG

MYOB super direct debit reconciled.PNG

MYOB Super direct debit not matching.PNG

Genreve_S · Answer

Hi @Ballarat3350,

Thank you for your prompt response, and for providing the screenshot. It's greatly appreciated.

Based on the information you've provided, it seems that everything in your file is functioning as expected, except for the reconciliation. In this case, you might want to consider creating a 'transfer money' transaction. This would allow you to shift these three transactions from the old bank account to the correct one. If you need guidance on how to do this, we have an article titled 'Transferring Money Between Accounts' that you might find helpful.

Please feel free to reach out if you need any further assistance or have any more questions. We're here to help.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Ballarat3350 · Answer

Thanks Genreve, I think you have "half solved it". When I followed your steps, that ONE super payment for some reason has been attached to the WRONG (old) bank account. I will check why, however that employee has left and therefore his super should never be an issue again. I've attached a screen shot, it's an account that has never been reconciled as it was an old bank account I didn't use after 2018; mind you there are three other super payments that have the same issue.... any ideas how to reverse this at least for this payment, and use the RIGHT bank account ? Or do i Just do an journal to update? thanks so much, Jackie

MYO SUPER WRONG ACCOUNT.PNG

Genreve_S · Answer

Hi @Ballarat3350,

Thanks for reaching out and sharing your concern. I understand that you're having some trouble matching your super payments, and I apologize for the delay in getting back to you.

From what I gather, if you're finding it difficult to match the bank feed transaction to the existing super payment, it's possible that the super payment is part of a previous reconciliation or has been marked as checked in the reconcile accounts window.

Here's what I suggest: Go to Banking > Reconcile Accounts and ensure the super payment hasn't been reconciled or marked as checked. Once you've done this, you can return to the bank transaction window and attempt to match the bank transaction with the super transaction.

I hope this helps! If you need further assistance, don't hesitate to let us know.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve