Error when trying to match super payment

Question

Hello,

I am trying to match a Super payment which was done in December, however each time it is coming up with an error to try again later, refresh my browser or contact Myob. I have checked the payment and from what I can see there are no inconsistencies, everything matches the other payments, the bank accounts are correct etc. I have cleared my cache, I have tried to use different browsers e.g. Chrome, Safari etc. but nothing seems to be working. This has been going on for a few weeks now as well, so I have tried to wait and come back to it.

Is there any way for me to fix this issue? I really need to reconcile the bank trans ASAP for BAS.

Thank you

Photos below.

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Princess_R · Answer

Hi @Bethany2,

Thank you for getting back to us. My apologies for not being able to reply right away.

I've discussed this issue with the relevant team, and since this is a complex issue that needs further investigation, I've raised a ticket (01628456) for you, and one of our team members will get in touch with you within 48 to 72 hours.

If there's anything else I can assist you with, please don't hesitate to reach out.

Cheers,

Princess

Bethany2 · Answer

Hi,

All suggestions you have provided do not help with this issue as I have stated above; I have already tried to clear the browser cache and I have tried on different browers. I am able to match any other super payments made after this one so roles and permissions are correct & I am the only user on this myob account. This is the only super payment that is not allowing me to match the transaction.

Princess_R · Answer

Hi @Bethany2,

I hope this message finds you well! I would just like to follow up regarding the error message you have received to see if you still need further assistance with it. If yes, please don't hesitate to reply to this message, and I'd be more than happy to assist further.

Cheers,

Princess