I am unable to approve a particular day for an employee in MYOB team, I have tried everything but keep getting the same message as attached
Hi @setha,That does sound unusual. If you’ve already tried the steps above and it’s still not working, the best next step would be to contact our team directly so they can look into it further with you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl
Hi Earl,
I have a same issue, I did what you said, but it still say: "Timesheet approval failed. Unable to approve timesheets for "
Hi @Tracey2018,I would like to check if you're still having this issue? If so, feel free to post again, and one of us will be happy to assist you.Regards,Earl
Hi @Tracey2018,Thanks for your post, and my apologies for the late response. Could you please attempt to log in using the email address listed in your company information? If you are the administrator of the company file, kindly ensure that under "Manage Users" (Setup >> User Access >> Manage Users), only the Administrator box is checked, and all other boxes are unchecked.
If the above steps do not resolve the issue, consider clearing the location in MYOB Team and then re-entering it. After doing so, check if you are now able to approve timesheets. If the problem persists, verify if you encounter the same error when attempting to approve timesheets for the current pay period.
Feel free to update us on your progress, and if you need further assistance, we're here to help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,Earl
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