Payslips not emailing

Question

The default email for payroll is setup correctly and all employees 'payslip to be emial' is setup and their email is also setup correct.

When the payslip is send via email, it shows message email send successfully and marked with a tick mark. Employes are saying no email with payslip is received. No copy of email is received in the inbox of the 'Reply-to email address' setup.

Please provide the missing setup so payslip can be received by employees.

Thanks

Princess_R · Answer

Hi @RakeshAplus,

Thank you for your response.

There are several potential reasons why the emails you've sent may not be reaching your employees. Here are a few possibilities:

* You may be sending emails via Outlook, but if Outlook is not open when you send the email from AccountRight, it may not be sent.
* Your recipients' firewall settings might be blocking the emails from being delivered.
* Your recipients may have set up exclusions to disregard emails from MYOB.
* The emails could be ending up in their junk mail folder.

As a test, try sending an email to yourself from AccountRight to see if you receive it. For additional troubleshooting, you can refer to this Help article: Email Troubleshooting.

Please let me know how you get along and if you require further assistance.

Cheers,

Princess

RakeshAplus · Answer

Hi Princess,

The payslip setting are as per your recomendation. (attached). The issue is still there.

Any other recomendation.

Reagrds

Rakesh

PAyslip setting.JPG

Princess_R · Answer

Hi @RakeshAplus,

Thank you for your post, and welcome to the Community forum.

I'm sorry for the late reply. I understand that there seems to be an issue with the delivery of pay slips via email. As you've mentioned, there are no copies of emails in your inbox and no emails received regarding sent pay slips or any bounce-back notifications. We highly recommend checking the default pay slip email address of the employee to see if it is updated. To check this, go to Card File >> Cards List >> Employees tab >> Open the employee's card file >> Payroll Details tab, and then check the Pay Slip Email if it is the correct email address and ensure that the Pay Slip delivery method is set to "To be emailed." For further information regarding this, kindly check the Help article: Print or email pay slips.

If the issue still persists, please let us know so we can further assist you. We're here to help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess