MYOB not opening properly

Question

MYOB payroll is not opening properly on my device, any help will be appreciated :)

Awaiting response

Shella_A · Answer

Hi @drake,

I hope this message finds you well today. We have recently asked for an update on your MYOB not opening issues, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We're always delighted to assist you.

Kind regards,

Shella

Shella_A · Answer

Hi @drake,

I hope this message finds you well today. I just wanted to follow up if you’re still having trouble getting into your MYOB Payroll account. If you still need assistance with this, please don’t hesitate to reply, as we’re always delighted to assist you further.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,
Shella

Shella_A · Answer

Hi @drake,

Thanks for your post, and welcome to the Community Forum. I hope you find plenty of helpful information.

My apologies for the delay in response. I'm sorry to hear that you're having trouble with MYOB Payroll not opening properly on your device. We appreciate your patience with this. Please ensure that your device meets the system requirements for running MYOB Payroll. This includes having a stable internet connection, as MYOB is cloud-based software. If you're using a web browser to access MYOB, try clearing your browser's cache and cookies. Sometimes, these can cause issues with loading web pages. However, if you're using MYOB software and still having issues with this, can you please clear your AccountRight cache? Can you please try to log out and log back in again and check if you're able to access your payroll?

If it is still not appearing, can you please uninstall and reinstall AccountRight and try again?

Do let me know how it goes.

Kind regards,

Shella