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Pay Superannuation - Pls enter valid Employee Membership Number

BW4

Hi,

Keep getting the red cross and this message when trying to process super via MYOB. Have checked superfund ABN, USI & employee membership numbers all correct.

Have processed previoulsy with no issues also.

"You need to enter a valid Employee Membership Number for this employee"

Thanks

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Accepted answers

Doreen_P

Hi, @BW4

Thank you for providing the requested details.

Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

Best regards,

Doreen

All comments

Princess_R

Hi Optom69,

Thanks for reaching out. Since removing those first three digits didn't work, it sounds like the fund details might not match up perfectly. Try asking the fund which specific number to use for electronic super payments, then enter it with no spaces or special characters. You can also try setting up the superfund again.

If none of that works, please reach out to our support team. Make sure to send over the super fund name and the format of the membership number you're using so they can take a closer look for you.

Cheers,

Princess

BW4

Hi Doreen,

details below;

Fund name: COLONIAL FIRST STATE - FIRSTCHOICE WHOLESALE SUPER

USI/SPIN: FSF0511AU/FSF0511AU

ABN: 26 458 298 557

Thanks

Doreen_P

Hi, @BW4

Thanks for your post.

For us to further assist you with this, kindly provide us with the super fund name, USI and SPIN. These details will help us in assisting you efficiently.

We are looking forward to your response.

Best regards,

Doreen