new employee onboarding incorrect email supplied

Question

Hi

Our new employee has supplied an incorrect email so they are unable to complete the onboarding as it is sending the code to an email they dont have access to.

How can I resend the onboarding request now that I have updated myob with the correct email?

Thanks Allison

CR62 · Answer

Thanks Doreen, I had already tried what you suggested but tried again with no success.

I have now contacted the support team. Fingers crossed they can fix it.

I have used these options many times in the past to resend invites but the last couple of times I haven't been able to see the options which has been very frustrating.  The only way I have found around this is to delete the card and re-enter details and send again but this is not ideal.

Doreen_P · Answer

Hi @CR62,

Thanks for the screenshot. Sorry you’re having to play hide-and-seek with the onboarding options, especially when the invite needs fixing urgently. We’re aware of an issue where, when there are only one or two pending invites, the Cancel invite and Resend invite options may be hidden below the three-dot menu. As a workaround,

* Press the ... beside the employee invite.
* Hover over the invite.
* Scroll within the menu to reveal the options.

If they still don’t appear, please send support team a screenshot of the menu, along with your product details and the number of pending invites, so the they can check the invite and advise on the next step. You can reach them via Contact Us page.

Cheers,

Doreen

CR62 · Answer

URGENT I also have this issue where the employee did not provide the correct email.

I have corrected the email on the employee card but when I go to view the pending invite and click on the eclipse button to resent I can't actually see the options to resend or cancel. Can this be fixed so I can see the options or is there another way to resend invite to correct email ?

This is what I see

Thanks

Chris