Error message "Something went wrong. Please try again or refresh the browser.

MarkJ66

Hi

I am trying to edit an old invoice and get the error message "Something went wrong. Please try again or refresh the browser.".

Can anyone help?

Thanks

Mark

Doreen_P

Hi, @MarkJ66

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

To address the issue of editing an invoice, please follow the steps below:

 

• Identify Items with Zero On-Hand Quantity: Review the invoice or bill in question and identify the item(s) with a zero on-hand quantity.
• Record an Inventory Adjustment to Increase Quantity: Once identified, record an inventory adjustment to increase the quantity of the item(s) to above zero. Set the quantity to a minimal amount (e.g., 0.01) and ensure to use the correct item cost applicable to the quantity. This cost should match the cost applied on the invoice or bill.
• Edit the Invoice/Bill: After adjusting the inventory, proceed to edit the invoice or bill as needed. Make any necessary changes or updates to the invoice details, such as quantities, prices, or item descriptions.
• Record Another Inventory Adjustment to Reduce Quantity: Once the invoice or bill has been edited successfully, record another inventory adjustment for the item(s) to reduce the quantity back to zero. Alternatively, you can delete the stock adjustment if the quantity adjustment was temporary and no longer needed.

Also, you may check your user access to make sure that you have the access to edit invoices. To check it, please see the Help Article: Edit and delete users for more information.

 

If you encounter any difficulties or have further questions, feel free to ask for assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen