Hest Super - Unable to Pay

Question

New employee. Super fund used Hesta.

Unable to pay.

The super fund is already set up by MYOB.

Have tried to fix it by;

1. Rename the existing Hesta fund for example Hesta Super*

2. Create a new Hesta Super using the same details

3. Link employee to the new fund

Cannot pay superannation. When indicating row to pay it has a cross.

Please assist. Thank you T

Princess_R · Accepted Answer

Hi @TeresaInsight,

Thank you for your post.

The error you're encountering may be due to changes in the super fund, such as a merger or renaming, or the fund may no longer be a registered APRA fund. To identify the missing or incorrect information about the fund, please hover your mouse over the red cross icon. For more information, please refer to this post: https://community.myob.com/t5/A2023-ARCHIVE/HESTA-super-This-fund-can-no-longer-receive-contributions-using/m-p/842404

If you require more information, please refer to the Help article: Troubleshooting Pay Super Payments.

Feel free to create a new post again if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess