Paying Superannuation - Error Message

Question

Trying to pay Superannuation and I am receiving an error message saying:

"ABN Entered for your Company is invalid"   An urgent solution is required.  I had just upgraded my file to the latest version.

Earl_HD · Answer

Hi @JackieW,

We're glad to hear that your issue has been resolved. If you have any further questions or requirements, please feel free to post again, and one of us will be happy to assist you.

Regards,
Earl

JackieW · Answer

Thanks for responding Earl.  FYI my client has been using MYOB Pay Super for many years without any issues.  Her ABN has not changed.  Even when I logged in using my details I encountered the same error message.  I logged into her account today and I see she successfully made the February Superannuation payment ( she neglected to let me know).   Whatever the glitch was it has resolved itself.

Earl_HD · Answer

Hi @JackieW,

Thank you for your thorough post, and I apologize for the delayed response. This error occurs when the ABN entered for the company is incorrect. Could you please confirm if the ABN number in the business matches the one on the pay super registration? Thank you!

Looking forward to your response.
Regards,
Earl