Matching customer refund in bank transaction

Question

Hi,

I've been paid for multiple invoices in one single payment. All these invoices were paid by head office for their multiple franchised sites. One invoice out of these is just a credit note for which they have deducted total payable by credit note.

I've processed the credit as refund to customer as I cannot apply this credit to other invoices(being different franchises)

Now the problem is I cannot find this refund transaction while matching the bank transaction.

Can someone please help .

Thanks

Shella_A · Answer

Hi @anujsoni24,

Thanks for the update. I recommend checking if the refund transaction has been marked as reconciled by checking the reconciled accounts. If yes, the payment will not show up in the bank transaction window. In this case, if it's been reconciled to the wrong account, you will need to undo the reconciliation and proceed with matching the transaction to the correct account. This helpful article, Undoing a Bank Reconciliation and Matching Bank Transactions, will guide you through the process.

However, if you're still having issues with this, we might need to investigate this further. Given that, I highly recommend getting in touch through our online help center, MOCA, for immediate assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

anujsoni24 · Answer

Hi Shella,

Thankyou for your reply.

The problem is there are multiple invoices for different stores which is been paid into bank account. There is a credit for a particular store which I cannot apply to any invoices as that store didn't have any outstanding invoice and I can't apply the credit to any other store invoices.

Then I created a refund for that credit.

But I couldn't find the refund transaction while matching the transaction in bank feed.

How do I find that transaction in bank feed?

I exactly followed the steps you mentioned to process a refund.

Please help as this is causing a lot of confusion. I have to actually hide that transaction in bank feed and receive the payment and credits traditional way.

Thanks

Anuj

Shella_A · Answer

Hi @anujsoni24 ,

Thanks for your post, and welcome to the Community Forum.

My apologies for the late response. When processing a return, you will need to create a negative invoice (an invoice where the total amount is a negative value). Then you can apply for a return on an unpaid invoice or issue a refund. If the bank account sent the refund already, you will be receiving a withdrawal on your bank feeds; that will be the transaction that you'll match on the credit note.

I recommend checking out the helpful articles below that will give you the full details and instructions to assist you with this:

creating customer returns

processing customer returns

Let me know if you require any further assistance with this. I'm happy to assist you.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella