te the extra CR0000
please see attachements
I am un able to unallocate the bogas payment MYOB has created as the only place I can find it is when i open the invoice and it appears in the payments section at the bottom
Hi @ben81,
Thank you for posting. Your post seems to highlight an unusual issue, as Online Invoice Payments aren't designed to generate two payment transactions for a single invoice. To delve into these payments, I suggest opening the Journal Security Audit report to check if both payments were system generated. If confirmed, it's crucial to engage our financial services for a deeper investigation. I'll send you a private message detailing how to contact the financial services team.
As for the solution, you can click the CR number within the invoice and delete one of the duplicate payments.
Don't hesitate to start a new thread if you need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,Genreve
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