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MYOB payroll version 2024.1 wont install- OS Windows Pro 10

Leo123

I experienced the same issue as thread. I tried the solution suggested but not works for me.

I have tried everything, I deleted temp files, stopped all start-up programs and MYOB payroll still won't start installing, After unpacking the files nothing happens. Please help !!

https://community.myob.com/t5/Other-MYOB-software/MYOB-Payroll-won-t-install-on-windows-11/td-p/832899

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jenniek

I had this happen again yesterday and was given this support note.

Hopefully this helps.

MY IT guy said seriously weird - but it worked!!

Installing Payroll 2024.2.pdf

MobiusMat

Just to say I had the exact same issue today with a clients laptop. Closed onedrive, end task on Sharepoint and right clicked and stopped the Microsoft Click to run and the setup process started immediately that had been sitting there for 30 minutes while I drop back to the office with the laptop on.

Something is VERY wrong with the installer for this one of the many MYOB Payroll products.

Teepee11

Hi @Leo123, I have faced the same issues but found that @jenniek's advice to open the Task Manager when the installation dialog disappears & close the MS Office and Sharepoint processes running in the background (after also closing Onedrive), and this worked perfectly. Thanks to you both for sharing this info here.

Leo123

tried everything. waiting for more than 4 hours. nothing happens.

jenniek

Hi @Leo123

How long did you wait for it to start - sometimes it takes awhile. Also right click - run as administrator. We had 1 instance last year where we had to delete all payroll install folders (not just an un-install) to be able to do a complete re-install.