In Tray - can drag and drop

Question

Is there a reason we can't drag and drop documents into employee card files when going to the attachment tab.   This has been the case for a while, i have to save it to me desktop and upload from there.   Very annoying.

Earl_HD · Answer

Hi @Nathou,

We've received a few calls regarding this issue earlier this month. We'll investigate to see if there has been a fix or determine what's causing the problem. As a workaround, you can upload and save the document to File Explorer, then upload it from the In tray.

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

Nathou · Answer

No error message comes up, it just doesn't take the document.   I have cleared cache still not working.

Earl_HD · Answer

Hi @Nathou,

Thank you for your response. Are you encountering any error messages while attempting to drag documents into the In tray? If so, please attach a screenshot of the error message you are receiving so that we can investigate this issue for you. Additionally, we recommend clearing your AccountRight cache to address any software discrepancies.

Looking forward to your response.
Regards,
Earl