Historical balancing - out of balance

Question

Hi,

Our client has made adjustments to the file which caused it to be out of balance. We tried to fix this and they're still out of balance by $9,350. Even if we try to put it into suspense to clear out the historical balancing, the accout is still out of balance by $9,350. Can you please help fix this? Their balance sheet and P&L are correct except for this $9,350.

out of balance - historical balancing.png

Genreve_S · Answer

Hi @emma_d,

Thanks for the private message. I have created the case number 01663730 to request your file to be uploaded for repair. You will receive an email confirming this shortly. The repair team will be handling your concern moving forward.

In the meantime, feel free to create a new thread if you require any other assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Genreve_S · Answer

Hi @emma_d,

Thank you for your response. To delve deeper into your file, we kindly ask you to send us the following details via a private message:

* Serial number. 
* Full name and email address.
* Company name. 
* Company File ID. 
* Screenshot of the balance sheet report.

We eagerly await your response.

Thanks,
Genreve

emma_d · Answer

I followed the instructions but it did not work. Is there anything else we can do about this?