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Bank Feed incorrectly cancelled

Julzee

My client inadvertently cancelled the bank feed with CBA, I was able to ask MYOB to reactivate in the background which they did. Perfect.

I lost 5 days of bank entries so exported just those dates I had lost and now all the transactions from the opening date of 15th January are not there.

When this happened, would the already bank feed amounts get deleted?

I am at a loss why the transactions had been dealt with and now they are gone

Anyone else had issues with a client cancelling in error and losing previous bank feed entries?

Appreciate any help

thanks Julie

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Accepted answers

Doreen_P

Hi @Julzee,

Thanks for your post.

For us to be able to check bank feeds on our end, please provide us the last four digits of the serial number of the file you're having issues with as well as the last four digits of the bank account used in bank feeds.

We are looking forward to your response.

Best regards,

Doreen

All comments

Earl_HD

Hi @Finhelp,

Our backend team is ready to assist you with this. Please reach out to them directly. You can get help through Live Chat via our virtual assistant at MOCA or by submitting a support case through http://myaccount.myob.com/.

Regards,
Earl

Finhelp