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Can't delete payment applied to wrong invoice in Business lite

TCCNZ

I've found an invoice that has had the wrong payment applied to it but it won't let me delete the payment. It comes up with this when I try:

This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.

It's an online payment that was allocated into the Undeposited Funds account. Any suggestions on how I can delete this payment from this invoice?

Thanks

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Accepted answers

Shella_A

Hi @TCCNZ,

Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:

Delete the receive money surcharge transaction first.
Then, delete the received payment transaction.

Kindly refer to these helpful articles: Deleting a Transaction, Deleting a Customer Payment, and Deleting Invoices. It has full, detailed information and instructions to assist you with the process.

If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

Feel free to start a new post if you have any other queries.

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Kind regards,

Shella

All comments

Earl_HD

Hi @Toddles62,

Currently, this transaction cannot be deleted because the surcharge record is separate and should be maintained. For further assistance, we recommend reaching out to the support team. They can be contacted via Live Chat through the virtual assistant MOCA or by submitting a support case at My Account.

Regards,
Earl

Toddles62

Hi Shella, I'm attempting to solve the same problem without success.

I initially was getting error messages that I could not delete a payment as it was in a previous year (it was not). I followed the advice of anotjer MYOB chat on the topic which told me to delete the payment first. So, I click on the payment reference number and open the dialog box headed "Record invoice payment from customer". I then select "Delete" and return:

"This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReference"

Any advice warmly appreciated.

Rod Toddles62