MYOB Payroll not auto matching in bank feed

Question

Client uses MYOB payroll and prepares electronic payments to pay through bank.  The payroll transaction have always auto matched to the bank feed. Bank transactions have stopped auto matching from 1 feb 24. All payroll settings are OK and have not changed payroll amounts through account match to MYOB. Is there a back ground issue to do with an update?

annon · Answer

Not as such - the work around i used was putting payroll to 'suspense - clearing account' and matching to that

KanesS · Answer

The same thing has happened to me.  Did you find a solution?  It was all fine until the upgrade.  We bank with ANZ and operate seasonally.  I was hoping the problem would be sorted by the time we employ staff again!

Thanks

Genreve_S · Answer

Hi @annon,

Appreciate your patience. To understand why the bank feeds aren't auto-matching with payroll transactions, we can examine a few things:

* Look for any duplicate bank rules that could conflict with the auto-matching.
* Verify if the date of the "Prepare electronic payment" transactions matches with the bank feed.
* Confirm if the electronic payments have been reconciled or marked checked in the reconcile accounts window. (transactions need to be unmarked in the reconcile accounts window to appear as a match for the bank transactions window)

These are the common reasons for the bank feed not auto-matching. If these aren't the cause, you can seek assistance from MOCA, our virtual assistant, on myob.com/support or myaccount.myob.com. If MOCA can't resolve your issue, you'll be automatically redirected to our live chat team.

Remember, you can always start a new thread if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve