nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can't open a file as saying it is backing up

MissyPres

When I try to login I get an error to say:

Backup in progress

You can sign in once the backup is complete

There is no MYOB file to open.

Find more posts tagged with

Accepted answers

Shella_A

Hi @MissyPres,

Thanks for your post, and welcome to the Community Forum. I've reset your company file back to active. Feel free to reply if you need further help. I also recommend getting in touch through our online help center, MOCA, whenever you need immediate assistance with this.

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Kind regards,

Shella

All comments

Genreve_S

Hi @JojoA1,

I ran the same fixes on other users' files, so your file should be active now. If you encounter the same issue again, you can reach out to support via the MyAccount window or live chat through MOCA.

Thanks,
Genreve

JojoA1

Hi,

I've got the same message today while trying to log in.

Backup in progress

You can sign in once the backup is complete

Regards,

Earl_HD

Hi @MansukhGV,

Thanks for your post, and welcome to the Community Forum! I've made adjustments to the backend related to your serial number ending in (0092), which should resolve the issue. Please confirm if this solves the problem for you.

Looking forward to your response.

Regards,
Earl

MansukhGV

I've got the same error, please help.

When I try to login I get an error to say:

Backup in progress

You can sign in once the backup is complete

There is no MYOB file to open

MissyPres

Thanks this solved my problem

Shella_A

Hi @MissyPres,

Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

Kind regards,

Shella