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GST on Dashboard

ElleHall

Where is the GST amount displayed on the dashboard filtered in from? I have a client and their GST is showing a large amount doesnt appear to be correct?

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Accepted answers

Genreve_S

Hi @ElleHall,

Welcome to the Community Forum.

The GST amount shown in the dashboard is based on the running balances of your GST Collected and GST Paid linked accounts. For further details for all the information shown in the dashboard, I recommend reading through the article 'The New Dashboard'.

Let us know if you require further help.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

All comments

Isaiah_C

Hi @go2bookkeeper,

Thanks for letting us know. I understand that the GST Collected figure is showing for both GST Collected and GST Paid on your dashboard, even though your BAS and general ledger reports are correct. If you’ve already tried the troubleshooting suggestions and the issue is still occurring, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate this further with you.

Regards,

Sai

go2bookkeeper

I am having the same issue. The GST collected is the figure for both GST collected and GST Paid. Everything looks to be set up correctly and BAS reports ande GL reports are correct.

I have read through the articles and they are not helpful. Can someone please help asap as I am trying to teach clients to look at their dashboard to provide clarity.

Genreve_S

Hi @tanianorton,

Thanks for the questions.

The dashboard GST total uses the running balances of your linked GST Collected and GST Paid categories for the current reporting period. If GST Paid isn’t showing, compare it with the General ledger report for the GST Paid category to see which transactions are included.

The dashboard doesn’t use the financial year or date range selected in your reports. For a like-for-like comparison, make sure the General ledger uses the same accounting method as your GST setting and is dated today.

More information is here:
https://www.myob.com/au/support/myob-business/get-started/welcome-to-myob-business/the-dashboard?productview=Browser

If the figures still don’t look right, please get in touch with our Support team so they can investigate further. You can create a support request through My Account or connect with our live chat team through MOCA, our virtual assistant.

Regards,

Genreve

tanianorton

Hi,

I know I am way behind the original discussions, however, I am still trying to get the GST figures on the Dashboard to show correctly.

Why does the GST figures on the Dashboard show just as GST collected? Why doesn't GST Paid show?

Why does it show a running total, instead of an acurate figure for the financial year, or period that you have selected for the tables etc?

Looking forward to a response.

Thanks,

Tania Norton

AliHug

I have exactly the same issue and cannot see any logic when I know I am up to date with GST payments.

Reading the information on New Dashboard does not help.

Screenshot 2024-04-26 at 10.50.20 AM.png

Genreve_S

Hi @ElleHall,

Welcome to the Community Forum.

Let us know if you require further help.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve