I have an employee who has been accidentially set up as Electronic, so I need to process the electronic payment. I have followed the steps outlined here - https://community.myob.com/t5/MYOB-Business-Banking/Clear-electronic-clearing-account-salaries/m-p/799285#M2434 - but when I go to Find Transactions, this employee's payments are the only ones NOT to appear there. All the other employees' ones do. Why is this?
Hi @Jacqui4,
Thank you for your post.
Please check the linked account for electronic payments. Go to Accounting >> Managed linked accounts >> Payroll tab, and make sure the bank account for electronic payments is the correct bank account.
And got to Banking >> Find transactions >> Source journal >> payroll >> locate the pay run transaction for that employee. Or you can go directly to Banking >> Prepare Electronic Payments and enter the payment type, the date range, and the correct account for electronic payments.
Feel free to create a new post if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
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