Old subscription

Question

Hello, is there a way to locate an old MYOB subscription for which payment has ceased?  I am a bookkeeper and the old bookkeeper for the company I want to access has pretty much disappeared and failed to provide access to MYOB or any historical data etc.  Wondering if it is possible for MYOB to locate the files via company name / ABN etc if we can verify right to access by company director etc?

Thank you

Earl_HD · Answer

Hi @BluePixie,

Thanks for your response. I suggest contacting the previous owner of the file first and then reaching out to our support team. They can locate the old file using the owner's or admin's email login. If they are unable to find the file using the ABN number, please feel free to start a new post with any further queries, and we'll be happy to assist you.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

BluePixie · Answer

Hello, I used online chat with a real support person and they advised that without the Client ID or Serial # of the old subscription there was no way to locate the account.  Is there anyway the subscription can be located using ABN etc? Thank you, Fiona

BluePixie · Answer

Perfect, thank you very much Shella