nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

ODaveyO

I am trying to change my invoice template. The image size and all details are definitely correct.

This error keeps coming up whenever I try to save the changes

I've tried clearing the cache without any success.

Hope you can help

Find more posts tagged with

Accepted answers

Shella_A

Hi @Mike_James,

Thanks for reaching out. I get that you're facing issues with your GST number not being visible on your invoices, and this is affecting your operations. However, there's no need to worry; I've already escalated this as a high-priority case, and a resolution is actively being worked on. You can be confident that this will be resolved as quickly as possible.

In the meantime, feel free to post anytime you need more help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella

All comments

Genreve_S

Hi @lk64,

Thanks a ton for sharing your temporary workaround with us. It's always great to see the community coming together to help out!

As of now, we haven't received any updates regarding the resolution of this issue. However, rest assured that the team is actively working on it behind the scenes. Your patience and input are truly appreciated as we work towards a solution.

If you need any further assistance or have any other questions, don't hesitate to start a new thread in the forum.

Thanks,

Genrve

mandcrobbo

Ik64, thank you. Easy fix, let’s hope myob will sort it out properly for us.

Jon_Waters

I also have this issue and it appears it hasn't been resolved. Client is Auckland Council and they expect my GST number on my invoice or they will not pay me. MYOB you are a mess!

lk64

HI, as a temporary fix I took a screenshot of my GST number then uploaded an image instead, now my GST number shows on my invoice

mandcrobbo

Hi,

I am also having this problem. We have had clients asking for us to add our GST number, but each time I try get back the same message.

An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

I see that you have been looking into this for some time, are you any closer to fixing the problem?

ODaveyO

Hi Genreve

I've cleared the cache and also checked the business settings on this account which is complete and hasn't been changed.

The error message is still appearing

Any other suggestions?

Thanks

Dave

Genreve_S

Hi @ODaveyO,

Welcome to the Community Forum.

Typically, error messages indicate where the problem originates. I suggest accessing the Business Name > Business Details window to check for any missing information that needs to be filled in. Additionally, clearing your browser's cache and logging back in can help refresh the system.

Please feel free to reach out if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve