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Missing Payrun in STP Reports & BAS pre-filled amount

sharenqg

Hi,

We had recently processed a final pay for an employee but this pay run is not appearing on the STP Reports and BAS pre-filled amount. But this amount is showing correctly under the YTD Report total.

Has this payrun been reported successfully to ATO as this is still not showing part of our BAS pre-filled amount? Can you please advise how to fix this issue?

Thank you

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Accepted answers

Doreen_P

Hi @sharenqg,

Yes you can manually adjust the amount in BAS as long as payroll reports are showing the correct figures. Feel free to post again if you encounter issues in the future. We are here to assist.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

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sharenqg

Hi Shella,

How can I check in MYOB that the payrun has been submitted to ATO successfully?

I dont think this is a delay as this payrun was processed 3 weeks ago, and I have also send an updated event. But this doesnt fix the issue.

Please see attached for your reference on how the payrun is appearing on the Payrun screen and STP screen. Its missing one transaction on the STP screen.

Thank you

Payrun processed.png

STP Screen.png

Shella_A

Hi @sharenqg,

Welcome to the Community Forum!

Thanks for posting. There might be several reasons why the payrun isn't appearing in the STP Report. First, make sure the pay run was successfully reported to the ATO. If there was a reporting error, it may not show up in your STP reports and BAS pre-filled amounts. If reported correctly, the ATO might be processing the information, causing a delay in its appearance in your reports.

Since the YTD reports reflect the final pay you processed, there could be some delays from the ATO. If the final payment still isn't showing, consider sending an update event to sync your system's information with the ATO.

Also, it might be helpful to review this article on how to process a final payment to ensure the process was done correctly.

Feel free to post a response if you need further help.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella