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Child Support STP Reporting

AccountsE

Hi MYOB Community,

Hoping for some guidance please. Services Aust has raised an issue with our STP reporting which has only occured recently. Our STP reporting appears now to them as ZERO Child Support and we have never had any issue before. Through investigation we have discovered the below on MYOB. Does anyone know:

1) When the below came into effect for Accountright?

2) If this will be recified and if so how soon?

Child support deductions

You can't currently report your child support deductions to the ATO via STP from AccountRight. This means you can assign Not Reportable as the ATO Reporting Category in your child support deduction payroll categories.

Thanks in advance for your assistance.

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Accepted answers

Earl_HD

Hi @AccountsE,

Thanks for your post. Currently, we don't have an update yet on the reporting categories for Child Support deductions. For more information, you can also visit this help article. Child support deductions

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

All comments

SelenaR

We'll have changed to a better provider by the time MYOB gets around to sorting this.

Princess_R

Hi @JillL1,

Thanks for checking in. I hear you, logging child support to Services Australia by hand is a lot, and I appreciate the effort you’re putting in. Right now, MYOB still doesn’t support this yet. The good news is we’ve raised an enhancement to add child support in STP Phase 2, it’s on our developers’ roadmap. There’s no ETA just yet, but we’ll share updates as soon as we have them. In the meantime, it’d be amazing if you could post this on our Ideas board and add your vote. Every vote helps us prioritise and brings more visibility to our product team.

Cheers,

Princess

JillL1

Is there any update on this? Reporting manually to Services Australia is not easy. Are MYOB any closer to a solution?

SelenaR

Hi there, any update now? I'm sick of having to manually reporting this data that should be included in STP reporting automatically. Is this because the ATO doesn't have a category yet? Or MYOB isn't providing the option?

Ischy

@IllawarraAnnwe're also in the Illawarra and on the cusp of our ERP decision. We'd be keen to hear some feedback if you have some time.

IllawarraAnn

I am also having an issue with this. Services Australia have been calling me to find out why MYOB isnt sending through the report via STP as was previously occurring. I cannot find a solution, please advise when this will be fixed.

Earl_HD

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl