Changed email and account was blocked

Question

I changed the email address in our account & the account has been blocked.  I can't get in with the old email or new & passwords don't work either.

Cannot get anyone on the phone

Princess_R · Answer

Hi @VK1,

Thank you for reaching out.

I see you're encountering some difficulties with your account following an email address change. To assist you further, could you kindly send me a@"Princess_R" containing the following details:

* Full name and the updated email address
* Previous email address
* Serial number
* A screenshot of the error message you're encountering

Looking forward to hearing from you!

Cheers,

Princess