Trying to view past transaction - Somethings gone wrong and AccountRight needs to close

Question

An employee has queried his pay.

I can't view it as MYOB keeps crashing  - I have restarted 5 times already (frustrating & time wasting!)

Error details:

Code:
Unknown (0)

Message:
(Unknown): ShowUIView(PayEmployee,...,...)

Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

Anyone have ideas to get it working correctly??

elleB1 · Answer

Serial No ending in 7050

Product: AccountRight Plus AU 2024.3.0

Build:     2024.3.1.6

Princess_R · Answer

HI @elleB1,

Thank you for your post, and welcome to the Community Forum!

It seems like you're experiencing a crash when trying to view an employee's past transactions in MYOB AccountRight. No worries! I can definitely assist you in resolving this by applying a fixed script to your file. To proceed with the resolution, could you please provide me with the last four digits of your serial number and the company file ID? You can find the company file ID by navigating to (Help >> About MYOB AccountRight).

Looking forward to your response.

Cheers,

Princess