Security Certificate issues - revocation / Payroll Reporting Declaration issues

Question

Hi,

I'm having issues logging into MYOB since last week. It is extremely slow to load and then has displayed the Securiy Alert for revocation of the security certificate.

I've have followed the steps from other posts regarding reloading the Certificate manually as shown below,

MYOB POST:

The reason for the message is that a trusted root certificate is missing. To correct the situation, you will need to install the certificate manually. To do this, please refer to the steps provided below:

* Download the required root certificate. https://symantec.tbs-certificats.com/vsign-universal-root.cer
* Double click the downloaded .cer file.
* Click Open.
* Click Install Certificate.
* Select Local Machine and click Next.
* Select Place all certificates in the following store.
* Click Browse.
* Select Trusted Root Certification Authorities and click OK.
* Click Next.
* Click Finish.
* You can now open AccountRight Live and login as normal.

I can login into MYOB but its still extremely slow.

I'm also having issues while Processing Payroll, particularily the Payroll Reporting Declaration - it will not submit through MYOB and each time I have to continue without declaring then login into the Payroll Reporting Centre and submit each pay run seperately to the ATO.  Is this to do with the Certificate Issue?

Would love some help please as this is costing us time and money to solve that is really not appreciated.

Regards,

Marika

Garlin94 · Answer

Hi,

I too am having this exact same problem now. It has been happening for the past 3 weeks.  To finish the payroll declaration, I have to login to the business via MYOB web browser and submit. We have another separate business that we don't have payroll for and it is also displaying the security alert for revocation of the security certificate. I have tried also installing the certificate manually to both businesses and it does not work. Is it something in the update?

Regards

Linda

Shella_A · Answer

Hi @Marika2024,

Thanks for the response. If the app is running slowly, it could be due to various factors, such as too many programs running at once, low memory, or a lack of hard drive space. Try closing unnecessary programs and clearing up some space on your device. You may also check the speed and performance tips to keep your system up to date.

Surely, you can then provide the details as requested once you've run the payroll. Remember, the more specific the information, the better we can assist you.

I look forward to your response.

Kind regards,

Shella

Marika2024 · Answer

Thanks for your response @Princess_R

With regards to the Security Certificate issues:

I uninstalled the MYOB app and then reinstalled it as you suggested.

I then followed the above instructions again to install the security certificate manually.

The MYOB app then took several attempts to login - every time i entered the email address, after chosing the company file, it would stall and revert back to the blank email address window again.  it eventually allowed me to input the password, however the password screen was distorted.

The app is still very slow.

Is there any other options to improve the above?

I'll run the payroll tomorrow and get you the details you requested then.

Cheers,

Marika