Restart bank feed

Question

Hi Everyone,

I have somehow messed up my feeds since the inception of using myob. There have been some instances where it has reported my income on 3 occasions....

Is there a way that I can clear all data and start a fresh using the same account? How do I fix this?

Thanks, 
KP

kpatto · Answer

Hi Earl,

I have attempted to private message you, but have been unsuccessful in working out how to send the message. Sorry!!

Earl_HD · Answer

Hi @kpatto,

Thanks for your post, and welcome to the Community Forum! If you wish to move all transactions in bank feeds, our Bank Feeds team can assist by removing them. Please note that they cannot remove specific transactions but can clear all transactions within a provided date range. If you send me a @Earl_HD with the following information requested below, I can arrange that for you.

Serial Number

Company Data File ID

BSB and Account Number / Last four digits of the Credit Card

Bank Name
Start date to remove transactions from: Format yyyy/mm/dd
End date to remove transactions from: Format yyyy/mm/dd

Looking forward to your response.
Regards,
Earl