If you are setting up Online payments is there a way you can exclude BPAY so you don't incur the fees?
My client would like to accept payment via Amex etc. but is not happy about the 1.8% fee if customers starrt to use BPAY.
Hey @domino01
Can you please send me a direct message with your file details please? I'll have the team take a look into this for you.
Hi - I have been charged a bpay fee and it's turned off - I think it's still showing on the pdf as an option at the bottom of the printed invoice.
Hey @TMG
These changes are now live across AccountRight and MYOB Business! More information can be found on this page! Feel free to reach out if you have any further questions!
Hey @T_M_G
We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options.
*Edited 30/07 with new information below in bold
The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.
Cheers, Amanda.
Not sure how this is "Marked as Solution" when it doesn't resolve the issue.
Is there any indication at least that this is something they are going to look at? and then if they are going to look at, will this be something they update within the next 6-12 months?
@Princess_R wrote:Hi @T_M_G, Thank you for your post. Once you activate the Online Invoice Payments (OIP) option, BPAY will be included as one of the payment methods available to your customers. Currently, excluding BPAY from the available payment methods is not an option. However, I want to assure you that we've already raised this request with the appropriate team for further consideration. I've also ensured that your post is added to the raised ticket for documentation purposes.If you have any further questions or need further assistance, feel free to reach out.Cheers,Princess
Hi @T_M_G,
Thank you for your post.
Once you activate the Online Invoice Payments (OIP) option, BPAY will be included as one of the payment methods available to your customers. Currently, excluding BPAY from the available payment methods is not an option. However, I want to assure you that we've already raised this request with the appropriate team for further consideration. I've also ensured that your post is added to the raised ticket for documentation purposes.
If you have any further questions or need further assistance, feel free to reach out.Cheers,
Princess
i agree...weve also asked for this and get told there is so immedate fix...unacceptable MYOB.....this needs to be fixed asap.
Thank you Princess.
Hopefully we can get this changed. 1.8% is quite an impact for some smaller businesses.
My client has chosen not to offer OIP as an option because of this fee.
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