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Invoice full width header now cut short

nfluerty

I have gone into MYOB tonight to do up my husbands invoices, I have not changed any settings since last time. When printing the invoices the Full width header image I have in the template is being croped and centered at the top of the invoice. I only have the one Template so it is not that the wrong one has been selected.

Invoices printed out fine on the 15/4/24

MYOB Invoice Template Settings.pdf

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KathyH61

Come on MYOB. This is a simple fix surely!

Garth45

This needs fixing! maybe roll back the last update until the problem can be fixed?

Have to keep explaining to customers that our accounting software is broken...

SWKS

Is myob fixing this. Super annoying

Shehadie

I followed RiaSean advice and changed to service/item template which did work. I also found some advice in previous feeds which advised that the problem with services template shows when you “view pdf” but if you email it (test by emailing to yourself) the invoice appears as normal. Tried it and worked for me!

sharoncai

I am currently using Business Pro and am also having the same problems with the standard version of the Services invoice template (actually the only services template on Business Pro and only very few options to customise). The problem appears to be with the Service template and even creating a new version it still has the same problem. I have had to revert to Service/Item template to get an invoice showing the correct information, but this is not ideal as we are a service based company.

Same as everybody else, invoices printed on the 14th were ok.

Shehadie

Thanks, I’ll give it a try

RiaSean

Hi Shehadie, I could not fix this so I just changed from Service template to Services & Items, it worked. Not sure how to fix the Service Template yet.

Shehadie

Hi, also having a problem with invoice format. Amount column is showing nothing except an A at the top. No $$ visible when exporting or viewing.

RiaSean

Hi, I have a similar problem with the invoice no settings have been changed, when exporting invoice it is not printing the amount column. See attached.

Invoice problem.PNG

Princess_R

Hi @nfluerty,

Welcome to the Community Forum! It's great to have you join us!

It sounds like there might have been some changes in the system that affected the display of your invoice header. One thing you can try is checking the invoice template in the sales settings. It's possible that during an upgrade, the template settings were adjusted.

Try creating a new template to see if it will display the same format after the upgrade. This might help identify if the issue lies within the template settings or if it's something else causing the problem.

Feel free to reach out anytime you need further assistance.

Cheers,

Princess