MYOB AccountRight doesnt show all transactions but MYOB Cloud does - why?

Question

Hi MYOB Wizards,

I have a client who's MYOB AccountRight file doesnt show all the transactions for the period in the General Ledger Detailed Report.  However, when I go to the cloud file and run the GL report all the transactions are present.

I have a similar situation with the GST Summary/GST Detailed and other reports not showing in the AR file but the transactions appear in the cloud.

Why is this occuring?

Thanks in advance!

gavin12345 · Answer

Hi @IntegralBooks

Keen to hear about cause. Odd that it is happening to one file only and affecting all transactions. You also noted that the file (whether accessed via desktop or via browser) has the same serial number.

The most likely cause remains they are 2 different files. So suggest you check that it also has the same File ID (see Help > About), whether the online file is accessed via desktop software or browser.

Why I add this is I know you have previously checked and confirmed that when accessing via desktop software you are accessing the online file. While unlikely, it is possible to have 2 files online with the same serial number, but not with the same File ID. As a Premier subscription allows for 2 online files, someone may have uploaded rather than restored a file online, ending up with 2 online files. Just a thought.

Regards

Gavin

IntegralBooks · Answer

Hi All,

Thank you for all of your great feedback my query so far.

At this point in time, MYOB Support are unsure why this anomoly is occuring and has suggested that we submit a back up of the Live AR file so they can do a deep dive to find the bug causing the issue.

This scenario is happening to all transactions in one MYOB file (yes - confirmed Serial number on both AR and Cloud are the same), all transaction lines regardless of GST (income and expense in one transaction) are not showing in AR but in Cloud reports.

MYOB Support found this situation rather odd as it should not occur at all.  I will post an update once we know what the root cause is for this problem.

Thanks for your assistance!

Shella_A · Answer

Hi @IntegralBooks,

Thanks for posting. Just to simplify things, if you're seeing different GST report figures on your desktop and browser, it might be because your transactions include both income and expenses. This could happen with things like rental disbursements and recipient-created tax invoices. So, even if you're using the same file, the reports might look different. There's a handy article that explains why the browser's GST report might differ from the desktop version of AccountRight.

Feel free to post again anytime you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella